Visibility into every order and shipment

MasonHub is a single platform that gives commerce brands total visibility into their omnichannel supply chains. Rely on our order fulfillment services to store and ship goods while you track inventory all the way to the customer’s doorstep.

The MasonHub Platform

While we’re filling orders for your customers, you see everything that’s happening in your supply chain.

Connect ecommerce tools

• Connect to Shopify, Netsuite, Returnly, and more
• Sync data from multiple distribution channels
• Implement wholesale EDI

See fulfillment activity

• Watch orders come in from every channel
• See SKU-level data on every order
• Track carrier activity and shipment status
• See pending and completed returns

Oversee inventory

• Track inbound goods by UPC
• Lot tracking
• Returns QA & refurbishment
• Get visibility into damages
• Manage packing supplies
• See physical cycle counts
• Distributed inventory (coming soon)
• Inventory forecasting (coming soon)

Ship quickly and affordably

• Take advantage of discounted shipping rates
• Track deliveries to customers’ doors
• Offer same-day shipping

Customize for your brand

• Set up dynamic kitting to sell bundled SKUs
• Create pre-kit bundling built to your specifications
• Configure rules that support marketing and packaging initiatives
• Create an evolving subscription box for customers

Plan ahead

• Update rules for future sales and promotions
• Pre-sell inventory to avoid out of stocks
• Use reports and analytics to make smart decisions

How Fulfillment Works

As your fulfillment partner, MasonHub directly handles inventory, order management, and returns. Send us your inventory and we do the rest—our expert onboarding team makes sure your operation is set up right from day one.

Get Started Together

• Meet your dedicated account manager
• Connect to the MasonHub platform with one click
• Send us your inventory
• Test ship an order
• Give the green light to start filling orders

We Handle Fulfillment

• Pick & pack scanning automation
• Custom packaging and pack slips
• Value added services
• Wholesale bulk ship and drop ship
• Store transfers
• Returns management

Security

Expand into new distribution channels and meet demand wherever you find it. MasonHub makes it easy to grow without becoming overwhelmed by supply chain complexity.

• Communications to our API are encrypted with HTTPS
• API requests are authenticated with JWT token
• Sensitive data and secrets in database are encrypted with AES
• Heroku managed Postgres database with latest security patch
• API logs are closely monitored by our engineering team

Make Decisions With Confidence

Dedicated Account Management

Enjoy direct line communication with an in-warehouse account manager.

• Personalized, Expert Support
• Dedicated On-Site Account Management
• Direct Account Manager Access
• Weekly One-on-One Guidance
• Strategic Quarterly Reviews
• Continuous SOP Improvement

Best-In-Class Supply Chain Analytics

Easily navigate the complexities of your supply chain with advanced analytics.

• Fulfillment center productivity
• Inbound shipment processing
• Returns lifecycle management
• SLA reporting
• Weekly billing reporting
• Full inventory snapshots and history

Integrations for Seamless Fulfillment

MasonHub works seamlessly with today’s most popular ecommerce platforms, marketplaces, retailers, and shipping providers.

• Seamlessly integrate with top shopping carts like Shopify and Magento
• Connect with major carriers for reliable, efficient delivery
• Fully integrate with key marketplaces like Amazon and eBay to maximize online presence
• Facilitate smooth integration with wholesalers and EDI-compliant retailers

Fulfillment Expertise, From Those Who Know